No Support

On Monday there was a tech on our complex block to work on the telkom box, he left the premises and with that our adsl (wifi) went down, we immediately reported the fault, yesterday i phoned to hear what is happening with the problem and told telkom again that it must have been due to them working on the box, the lady told me she will put a note on the system to mark the fault as urgent, phoned again a few minutes ago, and was told the fault may take up to 2-7 days to repair, and was told that it was the process, i do understand faults happen but at the end of the day i pay for this service, do i pay for it when it is down???? Please telkom tell me will you pay for something that you cannot use??? how long will this take??? Totally ****ed off!