NO SUPERVISORS TO TAKE CALLS -
<p>I app**** for my telephone line to be transferred. I called after a week to see if it was in place to be installed on 27 January. I was told that they did not know where the house was. After speaking to a number of agents and getting put through to the wrong departments, they guaranteed they would find it. Today telkom left a message saying they could not find it and needed an erf number. I have been on the phone for over 2 1/2 hours trying to talk to the right person, most of them do not even know what an erf number is. I eventually got through to Phiwe Nzeza and she said that it was not closed yet and they were working on it. I tried to explain that they did not know where it was and she kept on saying it is not closed yet. I am now holding on for a supervisor and have been for the last 20 minutes. DUring the 21/2 hours I have asked for the supervisor who is dealing with my order and they refuse to put me through. </p>
I still have not heard anything. Once again I am on the phone to Telkom and again the sales department puts me through to technical and technical says notyou must speak to sales, I ask for a supervisor and they just put me on hold for the sales department. The phones need tobe installed on Friday and noone is doing anything. I am still holding on. Why is it not possible to contactthe person directly? I was given a case ID number, when I told both technical and sales, they quite openly admitted thatthey did not know what I was talking about. CAN SOMEONE DO SOMETHING!
I still have not heard anything. Once again I am on the phone to Telkom and again the sales department puts me through to technical and technical says notyou must speak to sales, I ask for a supervisor and they just put me on hold for the sales department. The phones need tobe installed on Friday and noone is doing anything. I am still holding on. Why is it not possible to contactthe person directly? I was given a case ID number, when I told both technical and sales, they quite openly admitted thatthey did not know what I was talking about. CAN SOMEONE DO SOMETHING!