No such thing as customer service from Telkom

My landline went out of order on the 24th /10, and I reported it on the 25th. NO response, not even a ref number. Reported it again on 30th/10, again O response. If you try to hold on for an operator (at your own, cellular expense, of course), all you get is the irrelevant sales blurb, with intermittent ' because of our operators being very busy, you might have a very long wait.' I do so wish that Telkom would FIRST get their customer service sorted out before pestering their customers with bigger, better, cheaper cellular offers. Who wants to join their cellular network if they cannot even manage the landlines? And going to the Telkom Office in Menlyn is an experience all on its own again: customers are invisible to the staff - no greetings, no smiles; it is guesswork or info from the other customers that helps you along. GET OVER YOURSELVES, Telkom, and look up the word 'service' in connection with 'customer', PLEASE!!!