No success when calling call centre

<p>Hi, I have called the call centre to sort out my account query on numerous occasions. I get through to the agents and supply all my information. I tell them what the issue is and they request that i email them the POP so they can activate the account. Every time i email them the email bounces back. And yes, the email address is correct.<br /><br />Account no ********** 92648 / MR PAUL STEPHENS</p> <p> </p> <p>There is an outstanding amout owing on the account. We have paid this via EFT but the reference provided was incorrect so you are unable to match the payment to the account.</p> <p> </p> <p>Could someone please call me urgently as i need my account activated.</p> <p>My PA - ********** </p>