No stress for Telkom to make me wait!

I have had a do a "move it"in mid December 2017. Since the day that we were disconnected, Telkom has not made any contact with us to let us know what is going on. Further to this, it is now over a month and we still have heard nothing - no one in the call centre can tell us anything either - the supervisor for the call centre is not available to speak to me either. Further to this, we get a bill that our monthly payment is due???? This after we have had no line since December 2017.

cannot believe that Telkom could not care less to get back to us!!!!!!!!!!