RL
Robert L

1 reviews | Active since Jan 2012

01 Mar 2016, 12:41

No stock - why advertise

Why publish brochures for deals for which you don't have stock? I upgraded 3 weeks ago and still waiting for a handset. After 10 days of upgrade I even changed my selection of the handset. My 2nd choice has also not been available for the last 10 days. Now my contract has expired and I have been charged increased rates for data on the plan that I was on - the reason is THAT I HAVE NOT BEEN \UPGRADED\" AND I DON'T HAVE THE HANDSET THAT WAS PART OF THE UPGRADE.<br> <br> Well Done Telkom - suck money from people you are unable to provide handsets to. The same thing has happened to my daughter. Her \"upgrade\" was not processed and she is now without airtime/data as her number has been put onto prepaid - ALL BECAUSE TELKOM CANNOT PROVIDE HANDSETS. <br> <br> Get you act together and stop luring people to your stores for \"GREAT DEALS\" you cannot honour. Will be lodging a complaint with the advertising board"

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Replies (1)
Telkom
Telkom's reply01 Mar 2016, 13:58
Official
Hello RobLod,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.