No stock on upgrade and no communication

<p>Did my upgrade for my Telkom Mobile data upgrade on the 23rd of May, Got an sms from them on the 29th of May it was approved . The turn around period for the approval is ridicoulous since iam an existing client. It took a week to get feedback. The sms had details of setting up my new device in this case i still do not have , walked in to the shop to enquire was told there is no stock. I asked them if they had an idea when the stock will be available and the store manager clearly said he has no clue could be months, days but had absolutely no clue. He said i will have to wait for a call ,i went out of the country came back no call . My question is why sell stuff you do not have? Why not keep the customer updated?T he customer has to do the follow up. The shop in question is Telkom St George's Mall. The stuff are friendly and proffesional a lot has changed with Telkom . Good improvements. To get a man who runs the shop telling he has no clue is ridicoulous . This is the man who makes decisions day and night but has no answer. Stock availability must be seen in the system by these managers in the shoppers an sms to keep the client in the loop would not hurt. I have a client with Telkom for nearly 4 years paid my account religiously . I need to be kept in the picture as to when my device will be available.</p>