No stock on router (Telkom direct in Alberton) city its now 3 weeks

<p>My Huawei router stop working on the 24 of November 2016, they said I should bring it in to get a replacement.(Alberton) Which I did (Telkom direct in Alberton city) than to be told they don’t have stock and said they will phone me as soon as the receive stock. I reported it here and was given this " Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI ********** We apologize for any inconvenience caused." on the 7th but nothing is happening?</p> <p>10:24:05 AM) Terese> Thank you ,please remain on the chat.<br />10:29:39 AMTerese: Danie on my side I am unable to follow up on that ,it does not reflect .</p> <p>10:30:30 AM You: so how is it possible, what should i do now</p> <p>10:31:19 AMTerese: You have to wait until the store contacts you with feedback the problem is in the contact center we dont deal with devices ,so that could be why it dont reflect on ourside .</p> <p>10:31:30 AMTerese: Or you can go back instore</p> <p>10:31:36 AM You: see this is what i got from telkom" Good Day, Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI ********** We apologize for any inconvenience caused. Kind regards Yazied Telkom Social Media Team"</p> <p>10:32:17 AM You: 3 weeks i was there yesterday and they sill have no stock?</p> <p>10:32:43 AMTerese: I dont have access to that ref number Danie ,so I am unable to provide feedback on your request because nothing reflects on my side .</p> <p>10:33:11 AM You: ok i'll report it again</p> <p> </p> <p>And cant trace the Ref nu. either? what now? ghj </p>