No stock, no response!

I'm an existing customer of Telkom mobile. I'm due an upgrade and ordered the stock together with stock for a new laptop contract I'm wanting to take out a week ago. No one seems to be able to tell if and when stock will be received and also no indication of it. Not a single store in pta has got any or know when they will receive!!! How is this possible!? How long is this going to take???<br> <br> If this is the issue with my first upgrade, should I really consider doing it and renew my contract if this is the service I'm getting!!??<br> <br> Is it more trustworthy to go with a name where you know there won't be petty service issues like telling you or being able to tell you if and when they will have stock of a product they are advertising everywhere!!??