No stock, no feedback - Shocking Service

About 2 weeks ago I app**** for a 50GB LTE promotion offering from Telkom, 2 weeks later, nothing yet. I tried calling the branch at which I app**** for the product, at Cape Gate. <br> <br> I had to go in to the store 2 times during this time to ask what is the hold up, every time it's a different answer, no one can give me a definite answer, first excuse we out of stock, you ask the consultant when they will have stock again, he can't give you an answer and do the effort to find out if another branch maybe have stock (poor service delivery!), another excuse I was told today that Telkom implemented a new CRM system and that the consultants can't use the system so they can't determine the state of my order.<br> <br> I ask with tears in my eyes, how can a telecommunication company implement a new CRM system if it has not been approved, tested and employees given training on it, this is something I can't understand.<br> <br> I also don't understand that Telkom still list the promotion while they know for a fact they don't have enough stock?<br> <br> I would appreciate it someone from Telkom can assists me with this, as I can't see how it can take up to 2 weeks (now) to take out a new contract???<br>