No Stock, No customer service.

Over a week ago i had app**** for a new contract with Telkom MObile for the Samsung s6 edge. I filled out the forms and provided the necessary documents and was told that their was no stock and they had no idea when new stock would arrive. 3 days ago i proceeded to contact Telkom customer services through twitter and was told that they would \liaise"with their service team and get back to me ASAP. Up until this very moment i have not heard anything from either of the above mentioned parties. Additionally"