No stock, no answer?

<p>3 Weeks ago my wife and myself took out contracts at the Menlyn Telkom branch. All went well with the application and we have received our devices at the same time. However, both of our contracts had extras that came with the devices for ex. a power bank, universal USB stick and a micro SD card. At the time the store did not have stock of these items. They said that they will contact us after 2 days so that we can collect the outstanding items. Great, after a week I called to follow up on the items. The person in the store said still no stock; sorry I must call back next week. I asked if they have an ETA of these items at least. Reply was no, the system is not maintained by them but by Telkom HQ? So they cannot say when.</p> <p>So a week later I had the same story after calling them. I then proceeded to call the Telkom customer care line. After a long wait I ended up with a consultant that tells me they cannot assist me and that I have to call the branch manager and discuss the matter with him. Ok fine, so I call the branch back to get hold of the manager. After a long wait a lady from some back office answers the call. I asked to speak to the store manager please. She said that she is not sitting at that branch and that this is only a back office handling customer calls. After I explain the story to her, she says that I should contact the Telkom customer care line so that they can assist me. She will send an email to the store manager and notify him to call me.</p> <p>Well 1 week later I still haven't had a single call from Telkom about this issue? I still end up at this back office when calling the store to get hold of the manager. </p>