mb
[email protected] berry

1 reviews | Active since Nov 2013

12 Oct 2015, 08:34

No stock, landline cancelled, delays in installati

After asking to have my landline transferred to my new place on the 28 Aug ie on this date I was smsed to say there was a delay and I could go get a free phone - I was not told there was a fee payable to have it moved. When I went in to enquire they had cancelled the installation and I had to re apply and wait again the min of 2 weeks, then signed up for another contract at another address as my 8ta mobile does not work there, after waiting 3 weeks for landline/internet at the other address I gave up and decided to get mobile phones on unlimited lite and another contract - being told the stock would be in the next week - p8lite and samsung s6 - still waiting 3 weeks later - I havent had telkom line in any way since 28 August - I went in last Friday to complain and was told maybe I was upset because I was pregnant - yes they actually said this to me. Not because of empty promises and delays - but because I was pregnant.<br> <br> I really need to know when the phones will be available, or if I can have the sim for at least one until the phones come in. <br> <br> Also I was debited for data last month - I am still waiting for a call to tell me when it was loaded to my previous sim

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Replies (1)
Telkom
Telkom's reply12 Oct 2015, 09:43
Official
Hello Strawbz,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM155367

Regards
Luleka
Telkom Social Media Team