No stock for 2weeks no feedback at all

Hi,I went to Telkom on the 19th oct 2015 (mon)to take the R89 contract (huawei T1 8\ tab).Spoke to Owen who assisted me.He told me that there was stock .I proceeded with taking the contract.after saying its approved apparently then he checked and said he was off weekend and that there was stock and by monday it was sold out and he ddidn't know.How did he go to work as a consultant and didn't check the stock of what he is selling I mean i went just before the could close on mMondayso whole morning he didnt know that they were out of stock ? Anyways i told him give me a call when he receive stock which he ccouldn't give me an exact date.Two weeks have gone I went to the store multiple times all they say is there is no stock and that i will be contacted when they do receive which they don't seem like they making much of an effort to order.Also there was no courtesy email or call to show that they do even remember that I am awaiting stock.how can Telkom as a tele company not answer the phone i tried multiple times as much as its a walk in stock I see guys siting and doing nothing when its quite while the phone rings.where the customer service!!!please fix this issue ASAP"