SR
Sanet R

1 reviews | Active since Jan 2014

03 Feb 2016, 12:52

NO STOCK, BAD SERVICE, FALSE INFO AND BILLING

TELKOM CLEARWATER MALL<br> COMPLAINT: S E RAMSEY: ACCOUNT NUMBER : *** : SERVICE REF : ***<br> ** REQUEST FOR REFUND DUE TO INCORRECT INFORMATION RECEIVED FROM EMPLOYEE AT CW BRANCH<br> ** STOCK ADVERTISED BUT NO STOCK FOR 2 MONTHS AND STILL NO STOCK - MISLEAD BY PRODUCTS ADVERTISED<br> <br> Telkom staff member told me NOT to cancel my deal and wait for stock. He said that I will only pay R107 pm as there is no further device fees/costs. Telkom is now billing me a fortune for an expired contract because I did not upgrade, but I am waiting now 2 months for their stock to arrive. Staff at Clearwater branch never calls back or reply to emails.<br> <br> Branch Manager is never available. Logged a complaint on Facebook o 05/01/2016. They reply with the same msg for 10 days, no feedback since.<br> <br> Staff at Clearwater Branch is rude and ignores you completely. No one has answers. You cannot contact anyone at Telkom, no contact numbers, no emails, no complaint line, absolutely nothing, there is not one email address on the internet.<br> <br> I WANT MY CONTRACT CANCEL WITH IMMEDIATE EFFECT AND MY CREDIT THAT WAS ON MY ACC REFUNDED.<br> <br> I WIL PERSUE THIS MATTER UNTIL IT IS RESOLVED SATISFACTORILY

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Replies (1)
Telkom
Telkom's reply03 Feb 2016, 15:30
Official
Hello seramsey,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196260.

We apologise for any inconvenience caused.

Kind regards
Wesley
Telkom Social Media Team