1 reviews | Active since Jun 2014
No Stock!!!
Let me just say that this is not the first time telkom has failed miserably to produce service to me. First of all, my Vodacom data contract expired and I chose to open a telkom LTE 10 gb contract. I tried ordering online via their website TWICE. The message came up that said a technician would be in touch shortly. I am still waiting for them to contact me. So I decided to take all my documents and head to the centurion mall branch. There I filled in all the forms but they warned me that they do not have stock of the advertised Huawei B315 LTE device. Ok, I can understand that their stock could have run out. The problem is they could not tell me when they will be receiving stock but they will contact me. Nearly a week later I went to the branch again as no one has contacted me, the store does not answer their phone and neither does the call centre. I waited half an hour just to find out that they have received stock but they are on a backlog and I was laughingly informed that if I have signed on a week ago i am still at the bottom of the list. If you have a lot of orders YOU ORDER MORE STOCK!!! I am seriously considering stopping the contract before it has even started.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM172071.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM172071.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
