No star !Pathetic service with a process in place for fun.

<p>Opened a wifi LTE router contract at the Mitchell's Plain branch in February. 3 months later went to Canal walk did a MIGRATION to a higher GB package. Consultant tells me i will get billed for the old and new package so make provision. Bear in mind i have signed a contract for Telkom to bill me x amount and only take x amount on the specified EFT date. However i get my notification for the deduction and telkoms takes an extra R1000 over&above the subscription amount which goes against the contract I signed. As per CPA this is total out of line. I go to M/Plain branch and the consultant looks into my account and see i was over charged by R1000. He logged a service call-Ref ********** 9. Stupid call centre agent female says im not getting a refund cos i did a migration and took a device. I was not issued a new device and never signed for one. Asked her to tell me the model and serial nr she then stuttered and ended the call. That’s the kind of ppl you hire for queries. So then i go to Canal walk, deal with Cameron the billing enquiries consultant he explains he can see the error on the system and i am due a refund however he has to log a call. So now i have wasted fuel and artime in this process and still no joy with my query. 2nd call logged by Cameron - Ref 485517 the Friday. Monday morning i get a call from (021 688 888)Sundisa 13 June at 10:19 and only but called me to ask what the issues was never provided feedback or a solution. Ended the call and never called back. Another stupid call centre agent that is of no assistance. I have not received a follow up or call back. This is pathetic service and your ppl go against the contractual agreement and your process in place. Why are service calls logged???? So angry</p>