No Star! No service!

<p>Good day<br />I am totally disappointed in the service I've received or rather not received from Telkom. On July 31 - I app**** online for their July promotion of 40GB for R299. I received a sms 5.48am July 31 reading: "Please be aware Telkom will contact you from 012 688 *** within the next 48 hours with regard to your online request."<br />I got a call the August 2 to say they've received my application. August 4 I get a call to say my application has been unsuccessful and that the consultant cannot tell me why. The consultant told me to call 10210 only to be told to call 10213, who then told me they are offline and that the reason for the rejection cannot be given. I called 10213 on August 7 after being on hold for 30 minutes after speaking to a consultant, I was put through to the financial department ref: katleho 1.30pm, who ascertained that it was due to ***** that my application was unsuccessful. I recalled that in March 2017 I received a call from Telkom confirming an application that was made with my ID number in a province, different to the one in which I reside. He then put me through to sales but no one answered and I was on hold for another 30 minutes. I then called Telkom 10213 again on August 11 explained my situation and again was put on hold for another 30 minutes. I recalled the number and the consultant advised me to visit a branch, as I can only make one application every three months. So, today August 14 I go into a store and the consultant says he cannot help me. I am on maternity leave with two children 14 months apart. Please can you help me? I would like the July deal.</p>