MP
Marina P

1 reviews | Active since Dec 2012

19 Mar 2015, 12:18

No staff at fault reporting centre.

Good day <br> <br> I have spent hours of my working day trying to reach telkoms fault reporting, after aprox 6waiting hours on their 10217 number I get through to someone who gives me a reference number and sends a consultant out, <br> He checks our noisy lines, the noise jumps from extention to extention and any and all extentions have an \equal opportunity"to be distored where we as a department cannot operate properly.<br> When checking the status of the fault reference online - it states closed - and we never hear from Telkom again.<br> Ref 72BWI 090315 - the telkom assistant did not give us any feedback"

0
Replies (1)
Telkom
Telkom's reply19 Mar 2015, 18:20
Official
Hello marpar,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query is attended to and feedback will follow. Apologies for any inconvenience caused. Please find your ***.

Regards,
Zandiswa Gunu
Telkom Social Media