1 reviews | Active since Jun 2016
No space on exchange after already placing an order for adsl line with telkom.
<p>I live with my gran (who has a talkom voice line) we need the internet to do work from home so we contacted telkom to order an adsl line - they said that it would be done within 7-14 days. I cannot get through to the call centre at all and was able to speak on the chat and was now told there is no space on the exchange and i will have to check back with them every month to see if there is space. That is unacceptable! I ordered this service to which telkom agreed and now they say there is no space and i need to follow up with them on a monthly basis - that is so unprofessional! I need telkom to take immediate action on this and activate the adsl line that i ordered!</p>
Hi stephanie-knapp
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Hi stephanie-knapp
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
I recieved this response now:
"Good Day
With regards to your Hello Peter complaint the provision of Telkom's ADSL broadband service is subject to network coverage
availability, distance between closest exchange and installation address, copper line quality and line sync speed limitations.
Should you require further assistance please refer to out terms and conditions on our website.
Thanks
Zulfah
Specialist: Social Media
Tel: 081 180 /10210"
HOW THE HELL DOES THAT EVEN HELP ME?! This issue needs to be sorted out by TELKOM immediately.
I recieved this response now:
"Good Day
With regards to your Hello Peter complaint the provision of Telkom's ADSL broadband service is subject to network coverage
availability, distance between closest exchange and installation address, copper line quality and line sync speed limitations.
Should you require further assistance please refer to out terms and conditions on our website.
Thanks
Zulfah
Specialist: Social Media
Tel: 081 180 /10210"
HOW THE HELL DOES THAT EVEN HELP ME?! This issue needs to be sorted out by TELKOM immediately.
I need this comlaint to be taken seriously! Telkom cannot agree to provide me a service (the adsl line i requested) and tell me it will be done in 7-14 days and then all of a sudden after waiting two weeks tell me that there is no space on the exchange - i will NOT accept that.
I need this comlaint to be taken seriously! Telkom cannot agree to provide me a service (the adsl line i requested) and tell me it will be done in 7-14 days and then all of a sudden after waiting two weeks tell me that there is no space on the exchange - i will NOT accept that.