No solutions, no service,

I took out a new contract for my daughter on 28th Oct 2017or there about.

I took the R499 package . I have had contracts before and NEVER have I have an open line and NEVER have I agreed to an open line.

Month one, I complained to the call centre the account was R600 more than the agreed R 499, I was told that this is because I never waited until the 1st of the month to get a new contract I was billed for the old handset and new ? I was very upset as I felt it was non -disclosure on the part of the assistant in store who if had advised me I would have waited 2 days and then got the contract. Then the following month the bill was double the R499 again, around R 900 ?? I went into the store in Westwood mall to be told the line was not set to R1 and these were data charges. I instructed them to not allow the data to be added after the allotted was depleted and was assured they would fix this? Month 3 and 4 its happened again, and I see the new bill on my email is again double the price. I have called, been chatting online to the call centre, who cannot help me, they cant give me a transcript of my chat with them or a copy of my contact, what is the point of a call centre that is ham strung? There is no one that seemingly can assist and I am wanting someone to call me back and resolve this issue I would like the Ombudsmans details as apparently your call centre is not allowed to tell these to me ???????????? Unbelievable, what shoddy service and incompetence.