No solution for cable related query

it's been almost 3 weeks since our area has been down due to cable related issues. Telkom has not given any sort of sign of a solution to our predicament. yet we are expected to keep paying for a service we not receiving.All i'm looking for is to know that there's a plan in place and an ETA so we can plan ahead according to Telkom and not continuing hoping in something that might never be again. Telkom ***