NO SOLUTION FOR AIRTIME CHALLENGE

I purchased Telkom mobile airtime on the 16th Dec and couldn't load it. I called Telkom mobile and they said I must try in an hour. I tried then I called again and they told me 24hours. I tried again yesterday and called them this morning. They said technicians are working on it but they cant log a call for me. they do not know when I can load the airtime and they cannot do it for me. They have no solution or compensation. they have my details but no one is calling or texting me and I am still waiting for the manager to call me!