No sim card activated after a week

I got a new contract on 5 Dec and untill now the sim card has not been activated. I have been to the Telkom shop numerous times also called Telkom but still no activated sim card. What else can I do? Just pay 2 years for a sim card that isn't activated and has no service! I was afraid this would happen. I have read terrible things about Telkom. The sales consultant promised I wouldn't have any issues. I thought I would give Telkom this one chance and see. And now I am stuck, paying for a simcard contract that does not work, and if I don't pay I will get blacklisted. And sueing Telkom will be a waste of money and time. I hope this is a proper warning for anyone even thinking about getting a cellular contract with Telkom. Order number: ********** 99 CI number: ********** 97 IPPAC Ref: ********** Case Number: ********** 8 Contract cell number: ********** 190 ICCID NO: ********** ********** 993409