No signal where I stay and no feedback since

I have logged a call with Telkom in October letting them know that I have no signal where I stay. Two months after they sent a technician who confirmed I have no signal in December. I have since not gotten any feedback about my request. I called in to the call centre to follow up about the query last week and today again. The agent gave me absolutely no indication of when my query will be resolved or when I can expect to get a call from the technical department. The agent Charlotte Ndawonde could not tell me much of anything> i then asked to spaek to her manager of which she said is on lunch. she said this manager (zanele Gule) is on lunch and their shift ends at three so I am just wondering how are you on lunch when your shift is ending. To add to that this is not the first time I have requested to speak to a Telkom manager and been refused. How can I pay for a service that is off and when I complain about it the company takes months to assist.