LG
Lionel G

1 reviews | Active since Dec 2015

05 Dec 2015, 09:33

No signal. No assistance. don't want business

I have recently been looking to take out a cellphone contract with Telkom. Firstly, the device being advertised is completely out of stock thus on a waiting period of approx 3 months. Nonetheless, docs where submitted on the 28/11 to be placed on this waiting list.<br> Later I find out by checking the online coverage check that my place of residence has absolutely no coverage. This had never been brought to my attention when submitting docs. I then choose to send a message online alerting of lack of coverage within the area to Telkom . No response has even been sent back stating that the query was even logged.<br> I call the call centre on the 1/12 to which the agent says there is no way that telkom can boost the signal even for a very little area on the map. I should roam on MTN. After explaining that I moved away from MTN due to the same signal issues, he advised it best not to take out the contract.<br> What annoys me is that I see a huge inhabitable area just meters away with full signal.<br> For as long as I can remember, I have been a client of Telkom and as a result, I would expect more to be done to assist.<br> In rectifying this, it would not just benefit me, but many around me as well.

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Replies (1)
Telkom
Telkom's reply05 Dec 2015, 09:45
Official
Hello LionelGov85,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM175057

Regards
Luleka
Telkom Social Media Team