TH
Trevino H

1 reviews | Active since Jun 2015

03 Jun 2015, 11:46

no signal for data package.

Good day, <br> I entered into contract with Telkom a year ago, i provided my residential address in Eldorado Park, when entering into the contract. I subsequently moved to Oakdene and this area has no Telkom signal and i have therefore been paying for service for almost 9 months and not received service in return. I have called many many times, but have been told that because the area i entered into the contract had signal, it is not there fault i moved. I fought this and they finally sent an assessor to my place who confirmed there is no signal, this was 3 months ago, and nothing has still been done, i called last week again and no feedback. I dont know whoi i should complain to anymore, further i advised them taht i cannot answer my phone during office hours, and to contact me on my land line or email me, but still no luck, please assist me, kind regards. [Email Removed]

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Replies (1)
Telkom
Telkom's reply05 Jun 2015, 17:12
Official
Hello trevinolarry,

Thank you for making contact.

We do apologise for the experience.

We will have our team follow up on this matter, with further investigation underway and feedback to follow.

Your social media ***.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team

Best regards,