RK
Ray K

1 reviews | Active since Oct 2014

12 Aug 2015, 22:38

NO SIGNAL EVER ON TELKOM LTE

I have the Telkom LTE internet for home usage. It is LTE internet, meaning it is supposed to be quite fast too. Not only is it the SLOWEST internet I've ever come across in my entire life but there is NEVER EVER any signal to use this ridiculous, overpriced wifi!<br> <br> I am so unbelievably frustrated! Every time I have to spend HOURS on the phone with their unequipped, untrained call centre, only for this wifi to continue not working! It continues to constantly go back to being slow and stunted. I just spent half an hour waiting to speak to a call centre agent and when he answered he hung up on me!! Do you know how disheartening that is? Are your employees stupid or just rude?<br> <br> I've tried to cancel but I would have to pay a TWELVE THOUSAND RAND penalty! R12 000! <br> <br> I cannot pay the penalty yet their product does not work and they are not proving a service which I am paying for! That's ********** on their part. <br> <br> I cannot do work because my telkom internet is never working or it's literally too slow to download a tiny email. Are we really such a backward, third world African country? <br> <br> My Vodacom bill is so high because I have to compensate by using their dependable, fast interent

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Replies (1)
Telkom
Telkom's reply13 Aug 2015, 03:15
Official
Hello raykarolia,

A very good day to you!

Kindly note that we have sent you an email and await your response so that we can assist you further.

Your social media reference number is SM133998.

Regards,
Joshua
Telkom Social Media Team