No sign of my phone, despite debiting my account

I app**** for a contract online middle of October 2015. The sales consultant (Mlungisa) eventually gets in touch with me around 22 October. We go over the necessary details. I get a pre-approval sms on 29 October, together with the initial debit order getting deducted off my account. <br> <br> Delivery of the phone supposed to take place between 5 and 7 working days. No phone delivery, so I call on on 13 November 2015 and speak to a consultant (Terrance). He promises to take the matter up with his manager and the warehouse. No joy!<br> <br> I try calling on many occasions thereafter, but you just hold, and hold and hold. <br> <br> I eventually call again today. After waiting 45 minutes, I get through to the consultant (Nomsamo). She takes down the details and then puts me on hold for another 15 minutes, eventually cutting me off. <br> <br> I am disgusted in your poor service. Please cancel my contract and refund my money. I would rather take my business elsewhere, as you clearly don't need my business.