No Shows

<p>Where do I start? At the beginning ... OK ... hope you have the patience to read for a while.</p> <p><br />I ordered fibre via e-mail on 18 November 2016. Order number ********** 60A.</p> <p>I was told the turnaround time for installation is 7 - 21 working days, which I accepted. I then received an SMS on 5 December 2016 to inform me that a technician will be attending to our addres on 8 December 2016 to attend to the installation... BUT, they had the wrong unit number on the SMS. I phoned immediately to inform them of the mistake, upon which I was told that the order would have to be "reworked". Again I waited patiently.</p> <p><br />Eventually I received an SMS on 11 December 2016 to inform me that a technician will be attending to our premises to attend to the installation on 13 December. I arranged for someone to be home ... and for the WHOLE day .... NOTHING. Not even a phone call. I called customer care. The lady told me that there was absolutely no appointment on the system for us for 13 December. The first available date was for 22 December and she would book the appointment for me. I would receive another sms upon booking.</p> <p><br />I received absolutely no SMS and phoned the call centre AGAIN on 14 December. This lady told me that there WAS actually a booking for 13 December and she phoned the technician that the job card was assigned to. His excuse was that he was overbooked and could not make the appointment. He would speak to his supervisor and they would let me know when someone could come out in his place. I received a phone call to inform me that someone will be at our premises on 15 December. Which is today. AGAIN I arranged for someone to be home the whole day. I called customer care throughout the day as it progressed. First the technician said he would be here by around 13:00, then at around 15:00 ... when I called the call centre after 16:00 no one could get a hold of the technician. Not even his supervisors. </p> <p> </p> <p>This is utterly unprofessional and unacceptable. It's a long weekend, and since I cancelled my Dstv and other data packages, this means I will be left high and dry with absolutely NOTHING. </p> <p> </p> <p>I am still waiting for a supervisor or technician to call me back. And I have a very strong suspicion that that too will not happen. I am extremely dissapointed in Telkom. </p>