No show to move line

Pavilion telkom has been promising for weeks now that a technician will come out to move our line. <br> A technician Was suppose to come through today, instead calls to tell us that the fault has been repaired so he doesn't need to come out. We need a line moved not anything else. Apparently the lady at Westville hadn't logged the proper query so he cannot come out. We went into the pavilion store to be told a technician will come out during this week. We are not available to sit around waiting for telkom the entire week. The pavilion branch doesn't answer the phone for me to get proper details from them and let them know I need are technician out asap and no more excuses. Disgusting service at end stupid employees as always at telkom.