No Show on Service

I ordered an ADSL product on the 4th of March and I was advised that the earliest it could be installed was the 22nd of March. After the long wait, the line still hasn't been installed as the technician did not pitch. I called Telkom @ 17:00 on the 22nd and they said that no technician had been assigned to the call. I was told that this would be escalated and be sorted out within 48 hours. Knowing Telkom I called back this morning only to be told that the matter was not escalated. I was also told that the technician did not come because I did not respond to the confirmation SMS of which I have proof of my response.<br> <br> I'm guessing now because of the long weekend this will take another week or so to resolve.<br> <br> For one of the biggest Telecoms company in SA the level of service is pathetic.