No show from Telkom Technician Twice

We asked for our line to be transferred from Durban to Boksburg. We had got no reply for 3 weeks. There after we cancelled the line in Durban and app**** for a new line In Boksburg. A Technician was scheduled to install the new line on the 22nd of May. No one pitched. They rescheduled for the 26th of May and yet again no one pitched. Both occasions I had taken leave from work. I need assistance from Telkom urgently. The service provided from telkom is very disappointing. Order number ***.