No show for line installation

Telkom phone and sms'd me on 12 January 2016 to come and install a voice line at my house in the Reeds Centurion on 13/01/16 which I app**** for.. I was contacted at 09:28 AM 13/01/16 by a Telkom Technician to confirm that the installation will be done. I waited until 15:00 and phoned 10213 after 20minutes i could speak to a agent he just told me the technician was not dispatched I should phone back at 16:00. At 16:00 I phoned again after waiting for 25 minutes I could finally speak to an agent, She then told me the technician didn't go out even though he was book for my line installation from 07:00 - 16:00. I asked to speak to the manager which is Fortune Mpele she would have called me back but im still waiting.<br> the thing is I had to take off from work so im loosing a grate deal of money for not being at work a whole day and Telkom didn't even think I would be necessary to inform me that the technician will not be coming out.<br> I find this unacceptable and to be very poor service with absolutely no regard to their clients.<br>