LC
Linda C

1 reviews | Active since Aug 2015

14 Aug 2015, 20:06

No show for installation. After confirming twice.

At the end of May I tried getting a hold of telkom as a new client looking to install a line, without success.<br> I then app**** online at the beginning of June and received no feedback. Eventually got in touch telephonicly with a salesman who informed me that my application is being processed and Gave me an installation date for 31st July 2015 (order number: ***). I then went to the cresta branch and paid the R700 installation fee as requested. Needles to say on the 31st no one pitched for installation. After phoning and rescheduling, installation was booked for the 14th of August 2015. On the 14th I phoned 10210 to confirm that a technician would come. They assured me the technician would arrive before 16:00. Again no show. <br> <br> This is ridiculous. Twice Telkom has confirmed an installation date and twice now they've disappointed.

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Replies (1)
Telkom
Telkom's reply14 Aug 2015, 20:44
Official
Hello 66052lc,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM134778.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media