No show despite arranging twice with technician

Dear Telkom,<br> <br> After waiting for nearly seven weeks for my telephone and adsl line to be repaired, I get *****ed over once again. Yesterday, a technician by the name of Obed called to arrange to visit and resolve the fault. I was ecstatic that the matter was finally being resolved and I made an arrangement to be home at 15h00 to meet with Obed.<br> <br> At 14h30, Obed called me to rescheduled, citing that his vehicle wouldn't start and he couldn't make the 15h00 meeting. I rescheduled for 08h00 this morning. I made special arrangements with my employer to allow me time off from work.<br> <br> It is now nearly 10h00 and still no word from your technician Obed. It is so frustrating having to deal with Telkom because they are anything but punctual, your social media platforms are a sham because they regurgitate a bunch of hogwash and never seem to be able to assist in any way possible.<br> <br> I work an hour away from home and I need to make special arrangements to get home to meet with your technician to solve these issues. I cannot take time off from work when your technician promises to be there at 15h00 and then at 08h00 the next day and then not pitch.<br> <br> This is beyond poor customer care.