No show appointments!!

<p>How is it possible to have a booked and confirmed appointment for a landline and adsl and the technician is just a no show?? You do realize that your appointment expects me to be at home the whole day as it is a whole day appointment? No one phoned to cancel, update or even care! By the looks of it your hellopeter complaints today are just fantastic! Kindly explain if any money is deducted from the technician who has a "missed" appointment? Because believe it or not, our salaries are calculated on the days we actually word and the appointments we keep. How do you reschedule missed appointments? Must I just cross my fingers and hope and pray it will be done tomorrow? I am losing money because I have to wait for your service. TOMORROW STARTS TODAY...... DOES IT SOUND FAMI****????? It should, it is your slogan!! Or should it be today starts tomorrow, or next week or whenever the heck we feel like it starting! </p>