TM
Thendo M
1 reviews | Active since May 2010
09 Feb 2015, 18:37
No Show
I am a new Telkom client and Telkom was suppose to install a landline for both voice and ADSL. I received a confirmation that sms that the installation would happen today between 7:30 am and 4:30pm. I called Telkom at 3pm and have to hold for 25 mins the person I spoke to assured me that the installing would still happen today given the factthat it as be escalated(escaltion ref 671074). I still have not had a response from Telkom as to what happened to and when the new installation date will be. <br> This is Frustating and tototally unaccpetable from a company of this magnitude.
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Telkom's replyOfficial
10 Feb 2015, 08:55Hello thendo8603,
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway.
Your social media reference number SM87301.
Regards,
William Letwaba
Social Media Team
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway.
Your social media reference number SM87301.
Regards,
William Letwaba
Social Media Team
Best regards,
Telkom's reply10 Feb 2015, 08:55
Official
Hello thendo8603,
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway.
Your social media reference number SM87301.
Regards,
William Letwaba
Social Media Team
We apologize for the inconvenience caused.
We assure you that an investigation into the incident is currently underway.
Your social media reference number SM87301.
Regards,
William Letwaba
Social Media Team
Best regards,