BS
Beatrice S

1 reviews | Active since Aug 2015

14 Aug 2015, 10:08

No sevices

In June I requested my telkom line to be moved as I was relocating. My request was accepted and I was promised that it wil be done. After numerous calls, follow ups and every time I receive a confirmation sms from Telkom that a technician is dispatced and will install the line today- nothing happened- nobody pitched up. I received 6 times these sms making appointments and not pitching up. Every time they promise to escalate nothing happens. I was told the technician was not at work for two weeks but his boss will phone me. I am still waiting. I was given a technical departments number that gave me another number that informed me they can not assist me. But I do pay my bill every month.<br> Please assist<br> Beatrice

0
Replies (1)
Telkom
Telkom's reply14 Aug 2015, 12:23
Official
Hello Cathouse,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM134580

Regards
Luleka
Telkom Social Media Team

Best regards,