No sevice but have to pay ?

Hello. Wrote an email to ********** dated 26/01/2018 after contacted customer care email was answered by automated response, nothing was done about my NO service from Telkom no internet and no voice on my phone . After more complaints and more case numbers still nothing has been done some time later faults was corrected. I contacted customer care again on 12/02/2018 was now informed that I should work through them and they will sort the issue to credit my account . case number ********** 8 dated 12/02/2018. Today in received a text number ********** ********** 95030 to say my account is not paid ,yes it is NOT PAID no service no pay . Please Telkom you had time from 26/01/2018 to resolve the issue as soon as you have credited my account for January 2018 , for down time and forward me a new account then I will pay with great pleasure. I had to pay for all the calls to Telkom from my Vodacom account to have the issues resolved where can I sent my account to ?.

Kind regards

Danie Obermeyer ********** 345