No sevice after 4weeks

My telephone line was hit by the thunder lightning one night. If been trying to make contact with telkom but everytime in the middle of the conversation the line goes dead. After the 5th time trying, i have decided to log a problem on the internet. After a week the call centre told me that the problem is log at the technical department. After 2weeks they told me that a technician was appointed for the job and he will contact me urgently. Its now almost 4 weeksand no one has phone me. I have been trying to place a compliant at their head office but there no such thing to do. I have a home office and i need my land line to do work. Im really fed up with tlkom but they are the only landline telecommunication business in rsa.