No servive for 2 1/2 months

The exchange in my area was down for a month. They still billed me. I have moved physical address, and cancelled my internet with 3rd party provide. It will now take a further month to change the line from the third party to Telkom even though it has already been transffered to them 14 days ago. In the mean time I am expected to pay while I do not have internet. I have been a customer of Telkom for 30 years and this is the service I get???