No servise or reply for 37 days

<p>I experianced the worst possible service from Telkom since 16 October 2016. After our ADSL line went down on 15 October 2016 I logged a call online on 16 October 2016. Our line was fixed but eversince we experianced the worst internet speed. I logged so many calls about the speed and every time I inquired about the query I was told that the technician cleared the fault. Not once did a techinician visited our property to investigate the problem. I was told by an opperator at the call centre that the technician blames our equipment. We baught a new router and the problem still persits. The internet speed will vary from 0.6mb/s to 6.8 mb/s in 4 minutes. I cannot believe that the problem is on our side if the speed varies like that in such a short time. We now only have a speed of 0.44mb/s. This is totally unacceptable as we are paying for a 10mb/s line. Here are the reference numbers for all the faults reported. 231CRK161016, 949CRK201016, 918CRK241016, 908CRK251016, 56CRK261016, 936CRK311016, 104CRK111116.</p> <p>I sent emails to the escalation centre and Telkom customer care and up to now, not one person tried to assist. I was once told that they will call me when I am home to check the speed with me, but I still did not receive that call. Is there anyone at Telkom who cares to assist a desparate customer..,? I need to see that.</p>