No Service/Unprofessional work

Well my story started in March 2018 with a simple upgrade on my Internet line from a soft cap line to a 40mbps uncapped line. I approached telkom and they had made a job card for them to come and fix on my side as there was a problem.

4 months of continuous phoning back and forth with multiple reference numbers and still no one had came to my house and did anything about it.

Finally in August they had told me that they would automatically update in that month and only pay for it in September. September is here and now I am paying for a 40mbps uncapped line but still have my previous soft cap package.

Phoned them about this problem as I am paying for something that I do not have, but as predicted nothing has been done to fix this problem.

This is unprofessional and shows how much Telkom cares for their clients.