No services provided, but debiting my account!!

<p>We purchased the Telkom October deal of the month online. It was for a modem with LTE internet services. We supp**** the address from which we were going to use the device and Telkom said we will have coverage to use the services.</p> <p> </p> <p>On the date of delivery (02/11/2016), we tried to set up the router that night, and it did not work. We called that night and were advised that it may take some time to connect and they did a coverage check. We kept phoning Telkom to ask them to connect us, but never received any results.</p> <p> </p> <p>After 4 weeks of continuous phone calls to Telkom a technician arrived and advised us to do a sim swap. The following day my husband travelled to town and did the sim swap, much to our disappointment this did not work.</p> <p> </p> <p>Again we started calling Telkom between once and twice a week - each time being have been told every week that the matter has been escalated and we will get feedback within 72 hours. To this date we have never been called!</p> <p> </p> <p>About a month ago my husband advised Telkom that they must take the system back as we are not receiving the services from them that we have paid for and we are no longer interested in their product due to lack of delivery and failure to assist us with the matter. Again he was advised that he would be contacted, off course this has not happened. They also mentioned that we may no longer return the product for a refund as we were meant to request that within a week of receipt...but from date of receipt we have been trying to get the services from them that we were paying for - before having to resort to cancellation of the contract.</p> <p> </p> <p>This has been the worst service we have received for any product! We have incurred additional costs (travel, unpaid leave, etc) trying to sort this out - as well as being charged for a product that does not wor****!</p> <p> </p> <p>This is not legal!!</p> <p> </p> <p>We are hoping for some assistance.</p> <p>This matter has NOT yet been resolved.</p> <p>From the recordings of our conversations with Telkom it can be found that we were told there is coverage for us to use the service and the numerous times our query was to be escalated to a higher manager and we would be called back. None of this has happened.</p> <p> </p> <p>We cannot allow nor afford for Telkom to continue taking a debit order each month for this service, where we are not receiving such services nor assistance from them.</p> <p> </p> <p>Please start off this year on a positive and correct this issue!</p> <p> </p>