No Service...NONE

For the past 8 months I have been trying to sort out my account at Telkom. They are not reflecting the last 3 payments I made via EFT and now claim I owe them R 2000. I have phoned several times, I have sent numerous mails, but still no feedback. I have request an account statement multiple times, but my emails are not even being acknowledged. But, every month an invoice is sent to me with penalties added to the account. I have reached a point where Telkom can proceed to take me to court. I can proof that I have tried everything to sort out my account. Even been to a Telkom branch where I just got told that they cannot assist with accounts queries and that I should send a mail to 10210. Extremely disgusted with this level of "service"