DL
Devon L
1 reviews | Active since Mar 2018
20 Mar 2018, 15:17
No Service/Feedback
25-02-2018 - logged technical fault, no feedback received - lightning damage to router. New 24 month contract done telephonic on 09-03-2018. Called on 10-03 to confirm, all in order. Called again on 12-03 to follow up - advised that there is no order on the system! Immediately escalated to manager Kaylin, still awaiting feedback. Router still has not been received either and have been without service since 25/02/2018. have called nearly ever day to follow up and no response received from management regarding queries/complaints.
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Telkom's replyOfficial
13 Apr 2018, 15:09Hi Devon L
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply13 Apr 2018, 15:09
Official
Hi Devon L
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,