No service yet we get an account

Telkom is completely and utterly useless. I would suggest that you exhaust all other avenues before using this service provider. Our line has been down 3 times this year. Overtime there is a new excuse. Most recently it's MTN who damaged our line. From the first week of last month until now, our line has been down, and nobody has come out to fix it. We have made 3 phone calls from our cellphones, on which you hold for over 45min every time )longest 1hour and 20min). Then get told they have logged the fault and will send someone, provided your phonetical is not dropped during the wait. We still get a bill for +-R680 that we have to pay. So we get forced to pay for a service we don't even receive. This is law-less and *******. If we do not have a working line, why must we pay? Then after calling to cancel the line, we get told we must give 30 days notice or pay a penalty almost equivalent to 30 days notice. So we HAVE to pay for another 30 days. Have they fixed our line? NO. This should be *******.