No Service, yet again!

I tried to cancel my data service now for 11 months. This finaly happend yesterday! Jaaayyy! I specifically asked and wrote a mail that I would like to keep my e-mail adrress for business purposses. Gues what? As of yesterday no e-mails. Am I going to wait for another year? Some one from Telkom phoned and asked me why I changed/ cancelled my service provider, I answered it was beacause of the service. She then sent me a mail saying I answered beacause of price. Yet again I have a problem with my service.