No service with telkom

Our Telekom line has been off since Tuesday 7 August 2018 we are trying to run a business and cannot access the internet or the phone line. We have been phoning Telkom since then and we keep getting a different answer every time we phone. For two weeks now the line has been at the “testing centre “ and nothing has been sorted. This is not acceptable as we are trying to work and can not do so. Can’t believe Telkom and their service.